UK iPhone Stories
11 November 2007
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111 Comments
Since the iPhone was launched on Friday in the UK I have heard from a number of you on your experiences and I thought that it might be fun if you shared those experiences in purchasing, activating and posing with your new ‘best friend’.
So if you feel so inclined leave a comment below with your experiences and initial impressions…….
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Hi,
I’m loving the phone it fits my needs really well. Plenty storage for music and video.
The hassle of getting the phone itself was not so much fun at first though, I thought that at launch in the UK o2 stores would be accepting cash. I was wrong. After sprinting to the bank to find it closed. I asked a cool in line if he would mind buying two phones and I would give him the cash for one. He agreed and we’ve been sharing our iPhone experiences since.
So a big thank you to Mark!
That is interesting – I know that had said no cash and only two purchases per person but to see that they are adhering to it is interesting.
And as for Mark – super* eh
That was really nice of him and shows what a great community the Mac one is!
Having just got my hands on one of those Cool devices on Friday evening I must say that I am very impressed with it.
User interface is very clear, activation only took a few minutes using the iTunes interface. The only real issue i had was moving my Business mobile contract / number to the iPhone.
If you are like me and are moving from a current contract simply proceed to creating a NEW o2 customer and then you get a new iPhone number. Once you have this number you need to email iphonebusiness@o2.com with the new number for your iPhone + the existing number you wish to migrate.
No fee’s are incurred for this if your contact is pre-september 17th 2007.
Annoying things I’ve found:
1) Lack of good ringtones (although thanksfor the heads up from Adam a guy i met in the queue for the iPhone on Friday)
2) Bluetooth support for other PC / Handhelds outside of the headset range etc.
3) SMS seems ok but we’ll see.
4) Lack of MMS Support.
5) No Jailbreak for o2 1.1.2 firmware yet.
Cheers,
Mark
What are you using for ringtones? For the life of me I can’t remember what I used!!!!
Enjoy it, and you seem like a great guy for helping Adam out like that
Mayne iToner Chris from ambrosia soft? There is a free way too that tuaw.com have described on their site.
I was 1 of 2 buying in the carphone warehouse in Crawley saturday morning.
I crashed their system and had to wait a while for it to go through (not good), Im still setting up the device to how I want it (as I have been busy) but the bits that I have got going I absolutely love.
The iPod is just breathtaking, same with safari. No delete all or mark all as read button in mail is a pain but the way everything just syncs over is pretty darn neat.
Will get back once Ive been using the device for a few more days.
@Adam- that is the one!
@Danny – too busy partying all night and flashing your iPhone at any girl within a 20 yard radius you mean!!!!!!!
There might of been a certain “Oh my god! Is that the new iPhone?!” I admit…. ok… kids if you want to draw a crowd and feel cool, just pull the iPhone out of your pocket in a crowd of teenagers – its a tried and tested method :p
@Danny: Dude when heard people in the states saying they were getting attention from the ladies i was sceptical but when I got my phone out on Friday night every girl gathered round for a demo. My jaw hit the deck.
Tell me about it I felt very much like kevin rose was talking about on diggnation, you just have to place it on a table.
2 quick additional points: this was sent from my iPhone and the site looks great on it. I also think that typing is incredibly fast, much faster than people were claiming, and I rarely make a mistake.
[quote comment="18445"]you just have to place it on a table.[/quote]
Care to rephrase that
I don’t find the typing that great yet – am all fingers and thumbs!
ha! I was wondering what you might say to that! I’ve picked up the typing very quickly, something that I wasn’t expecting at all and the auto replace is great!
I also forgot to add that the activation process took seconds and was as painless as you can get. I decided against keeping the same number but that looked like it was just as simple.
My typing in it isn’t great but the auto-correction fixes that so I just type without looking at what is really going on the screen. The vast majority of the time the correction picks it up and fixes it for me. The feature i really want though is landscape typing in sms.
Oh if only I could get my new iPhone activated! I queued for 5 hours got home asap and then couldnt activate it as i kept getting an error message from O2 ‘we cannot activate your phone at this time – try again later’ Well 2 days later and im still not activated and the 5 hours i queued is nothing compared to the time I have spent on the phone to their customer services(??!!). Ive been told its the handset….that the sim card is not authorised …..that my PC is probably at fault….that they know of this problem….that its a unique problem……that i need to provide them with my iPhone mobile number before they can help with my activation query…….you name it!! I am now on my 3rd iPhone and its staying in the box so that I can go into the genius bar at apple and they will do it for me and deal with O2 themselves if required. The staff in the apple store in Birmingham are superb. O2 are saying that they have had to employ a number of new staff to deal with the iphone and they arent very experienced……..really??? Oh i hadnt noticed!!
@Danny – you better send me that new number then
@Maggie – that really sucks!!!!!
@maggie – that’s terrible! You would think that if it was a bandwidth issue it would have resolved itself by now! The guys at carphone warehouse said their system crashed the minute the iPhone was launched. Perhaps the quantities were bigger than expected but I doubt that I think its just a case of companies not preparing their system properly.
Just wondering what implications there would be if I was to downgrade to 1.1.1 firmware from the o2 stock 1.1.2 firmware.
My query is:
1) Would the phone number given at the intial activation be the same if I had to re-activate?
2) Would I have to sign a new tarrif, what is the implication of re-activation? Pro’s – Con’s?
Cheers,
Mark
Well im quietly confident that when I do get it up and running I wont be disappointed in the slightest! The suspense is killing me. My iPod Touch is the best thing ever and to have to turn it off and find my mobile when someone calls is a nuisance that I wont have to deal with ever again…….bliss!
@mark – what are you hoping to do with the downgraded firmware? If you just want to hack the phone I would just wait till the latest firmware is hacked I believe there is already a beta of the hack out there
@Danny,
I just want to be able to put my own 3rd party applications on the device. I’ve already activated the phone for an o2 iPhone Tarrif.
Cheers,
Mark
First off – yes I know I am weak willed. But at least I held out to Sunday!
Second – some info for anyone who reads the blog and is a business customer on O2.
I have had a nightmare getting reliable information from the support phone numbers (I have been passed through 4 different O2 support phone numbers in my quest to switch to the iPhone). I was told:
1. It’s not possible.
2. You can’t do it yet – it is coming.
3. You can only do it over the phone via the iPhone specific support team.
4. You have to go and do it at the O2 store – please take all your paperwork.
So I went to the store today armed with any O2 paperwork I own in a neat folder. The guy in the store look at me as if I was stupid and said – no, you just buy it and set up a new account. Soon as it’s done you cancel your old account and you can transfer your old number.
So far I have a new account, but in theory still have my old account running, so I hope he was right.
Certainly the O2 website states that if your last contract renewal was before Sept 18th 2007 you can cancel the contract for an iPhone switch without incurring any early cancellation charges. (If you last renewed after Sept 18th you get hit with a £219 cancellation charge!)
Hope that is of use to someone and I certainly hope O2 support gets better!
From the point of view of my activation and first sync. Seamless. Absolutely seamless. Everything where it should be. Picked up my wireless network – just the issue of entering my completely random 63 digit wap-psk later!!!
Agree with one of Chris’s early comment about the reassuring weight. Screen is awesome – really impressive. Safari browsing very good but will take some time to be fluent with the pinch move. Yet to type in any anger so reserve judgement.
So far very very happy, if feeling a bit daft at all my ‘will I, won’t I’. It was inevitable really wasn;t it!!!
[quote comment="18463"]I just want to be able to put my own 3rd party applications on the device. I’ve already activated the phone for an o2 iPhone Tarrif.[/quote]
Personally I would wait a couple of days, get used to the iPhone in its virgin state and wait for the latest Jailbreak. According to reports it is a matter of days away.
[quote comment="18461"]My iPod Touch is the best thing ever and to have to turn it off and find my mobile when someone calls is a nuisance that I wont have to deal with ever again…….bliss![/quote]
That makes you a genuine Mac Geek goddess without question!!!!
[quote comment="18464"]So far very very happy, if feeling a bit daft at all my ‘will I, won’t I’. It was inevitable really wasn’t it!!![/quote]
Yep I couldn’t find anyone to bet against it and I was giving great odds!!!!
That activation process seems a total nightmare!!!
@mark I would seriously hold off for at least a couple off weeks and see what the iPhone hackers come up with. I know fora fact that its round the corner.
That makes you a genuine Mac Geek goddess without question!!!!
haha thanks i actually take that as a compliment!!
Absolutely!!!!
Just wanted to let you know – I’m still holding out!
Apologies, forgot to mention in my last comment.
Had a phone call from my sister-in-law this afternoon.
Went along the lines “You’ll never guess what I’ve just bought?�. Of course it was an iPhone. Interestingly she is a die-hard PC user.
Heh that is two girls in a day that have bought one that we know about (well three is we could Danny!!!)
The site is broadening out its reader base in a good way – keep all us males in place I suspect!
Anyway Darren, I have you down for the Touch before an iPhone
The 1.1.2 firmware has a final version of the hack, I would still wait though:
http://www.tuaw.com/2007/11/11/1-1-2-jailbreak-software-released/
@danny,
wow! this is the hack i’ve been waiting for it seems? Do we still need to downgrade to 1.1.1?
Cheers for this great community.
@mark – It seems that this hack downgrades to 1.1.1 then hacks then upgrades in a safe way or something similar.
I would wait for a but till all the kinks are worked out. Im loving it as it is… for the moment!
My US hacked iPhone is still on 1.0.2
I aam torn between leaving well alone and resetting it to the original state and then upgrading to the latest version and hacking it again.
@Mark – the community is only as good as the ‘members’ so thank you!
@Danny,
do you have msn? mine is: info@voxia.co.uk would like to pick your brains on this one.
Cheers,
Mark
@Mark – will add you, will be able to chat when I get back from college around 6. However I will be available via email during the day (due to some phone I just bought) danny@crimsonskysoftware.com
@Danny: ah, but if you had hacked it you could add Apollo and IM as well
Then I would get even less work done!
ok first time really testing out safari over edge for a good period of time. Its painfully slow. It has just confirmed my thoughts that it Its pretty much just good for email. I’m also typing with cold hands which has slowed me down a little.
Just noticed that my headphone socket is a bit dodgy. Although it could be the headphones themselves. If you nudge the jack slightly to one side you get a noticable squelch and sometimes no audio in the left ear. Anyone else having this problem?
I still think that the method released by TUAW is not yet at the point where I feel comfortable doing it. When the jailbreak is working on jailbreakme.com with 1.1.2 I think is going to be the time I do it. As far as I know the back end that was used for 1.1.1 can be used again, the team just need to find another way in since the TIFF exploit has been closed.
@Danny – so wifi hotspot surfing acceptable?
@Adam – agree totally. Was talking with Mark earlier and the advice for the UK iPhone is to wait
Definately WAIT before trying to do anything with this phone. At the end of the day we’ve all spent a lot of money for the device and to brick it now for the sake of a few more days waiting would be crazy (in my opinion).
Bootloader issues on the o2 firmware are all that appears to be preventing a successful Jailbreak at this point from what Information i’ve peiced togther from various sources such as online forums, blogs and IRC Chat with some very knowledgable people.
Regards to EDGE @ danny,
I’ve not noticed any slow issues with Safari whilsts browsing, could be a contention issue perhaps? Not too sure but my emails et al all appear to be good at the moment.
Not had a chance to try the audio input yet but be assured I will give you my opinion of it tonight when I get home.
@ Adam, definately wait, you know how impatient i’ve been from chats on MSN re this firmware but hell, to say it again, waiting for a few days is a lot better than having an attractive / expensive paper-weight.
Cheers,
Mark
ps.
I’m opening a forum for UK iPhone discussions over at iphonedev.co.uk (site not up yet, not had time to provision it on my dedicated server yet)
Just wanted to do an update here:
Received my first Bill cycle from O2 for the iPhone so they’re pretty on-the-ball!
Thankfully my Business tarrif is now written off so nothing more to pay over there
@ Mark: Glad to hear they have got yours right mines still a bit weird but not so much that I need to get n touch with them. I think it’s only going to be a few days till we see jailbreakme.com updated. Fingers crossed.
@darren – wifi is fantastic absolutely blazes.
In regards to hacking WAIT as has been said.
I didn’t realize but you can surf without edge perhaps that’s what I have been experiencing.
@Danny – thanks mate. Just thinking re: my ipod touch purchase. Whenever I have managed to get near one in the Apple Store it has always seemed a bit laboured.
Might be something to do with the other 42 people trying to simultaneously surf the net on ipod touch’s in the same store!
You never know, so just thought I’d ask!
Glad to hear it‘s working out for you.
I can second (or third) the WiFi comments – it works a treat!
WiFi seems very stable and it actually comes adaptive meaning if you have several Access Points the iPhone will choose the one nearest at that particular time if you have configured your networks on the iPhone.
At work we’ve got several Access Points and I’ve walked round the entire building and totally seemless transitions between each point.
EDGE seems scarily quick as well.
I’m going to have to go back on my edge comment it is really quick I didn’t realize that everything works without edge now that is slow. Edge is blazing I’m assuming as iPhone owners are the only people ok it! The transition between trusted wifi points and edge is seemless.
@Danny,
I noticed a few months ago on my Blackberry Curve that I was able to access EDGE network services but strangely now it works in Cramlington (Where I work) and last week it didn’t. Strange or just the fact that the iPhone is now available so the network is opened up more freely for iPhone support.
Cheers,
Mark
Will be intertesting to see what the options are in Spain – haven’t ever looked into it to be honest, but if I carry on travelling I may be tempted, as tomorrow I get to go Almeria>Barcelona>Heathrow>Dubai.
I’ve never had the opportunity to use edge to be honest the only time I’ve ever had an edge connection is when I was in the car passing through places. I don’t get it at home but that doesn’t make a difference since I have wifi. The connection without edge is very slow though.
update!!!
1.1.1 wont work on o2, baeband / modem will frag if you try this. Also it seems that when a Jailbreak solution comes out for 1.1.2 it will still require a downgrade to 1.1.1 so we (the o2 customers) are SOL (Sh*t outta luck) right for now.
There is a rather crude method but I for one will NOT be hacking / jailbreaking until a PURE 1.1.2 system exists to free-the-iphone!
I’m reliably informed this is the most popular thread ever.
Great stuff – long may it continue.
Strangely I’ve not even got an iPhone yet I’m still contributing.
I have seen one though! Bumped into a dodgy geezer in an Indian restaurant who was waving it about!
Yep, most popular ever. You can see the All Time Popular Top 5 in the footer.
I saw that guy as well – Danny I think his name was, at least he went and got his own now though!
I hope you guys stick around for more threads!
Yeah I was there the perv took photos of me and stuck them on his flickr! :p
@darren rolfe
I sure hope that you mean he was waving this shiny slim iPhone at you and not some other phallic object? : )
UK Forum is coming VERY soon. And when I say very, by the end of this week!
Careful, we now have female readers!
I know I almost fell off my chair when I saw the name :p
may they come in their millions!
Would be interesting to know how they feel in the geek community. Outnumbered or at home.
@Danny – is that one of your chat-up lines?
Would be interesting to know how they feel in the geek community. Outnumbered or at home.[/quote]
Err… Good luck with that!
And in one sentance Danny shows us all how it is (not) done!!!!!!
Any takers to try downgrading to 1.1.1 on o2?
Adam has confirmed my theory on the 1.1.1 firmware. Baseband on 1.1.1 is NOT working for O2 network. Therefore it is stringly advised to NOT play with any hacks until we know better.
Right ok…..I was able to downgrade my phone to the 1.1.1 firmware and then jailbreak it using jailbreakme.com. After installing installer.app and the using oktoprep I installed 1.1.2 again to get my o2 service back see if i could get the jailbreak back. Unfortunately using the Conceited software gui unlock released today I haven’t successfully jailbroke again however the phone is back in working order and connected to o2.
Wow, this thread has taken off!
1 Day in – 7,000 students having come and looked at “sir’s iPhone’ and still loving it.
Some random notes from today:
Wireless:
Hopping onto wireless network at school a breeze. Getting my own password in for my home network a nightmare as I have used a 63 digit random one – the inability to view password when entering means I keep making mistakes and not picking them up. This would be a valuable update to the software to let me see what I am entering.
Contacts:
Didn’t realise there was not a dedicated contacts button so took a while to figure the swiftest way to get at contacts for adding on the go. However, love the ease of adding photo data to contacts and love the way the image becomes the background when you are in a call to that person.
Mail:
Working seamlessly, all imap accounts updating as I would expect. Love the interface.
Keyboard:
So used to 2 thumb approach of Treo/Blackberry keep trying it and not good – much better to hold in one hand and type with 1 finger.
Delays:
While listening to a podcast tried to stop iTunes playing it and found the system seemed to hange for a few seconds – enough time to think about pressing something else – power, apps button etc to make the iPhone respond. Will shut down and restart iPhone to see if this cures.
Calendar:
Beautiful – all my data sync’d 1st time and it’s a joy to use.
To do list:
Want one now!!!!!!!!!!!!!
Ha! – Unfortunately comments never get across the tone of a statement! For the record that was lighthearted
First proper iPhone day and it has performed really well, only one complaint, battery life. It got back with 15% to spare, and thats not a lot and charging every day will certainly kill the battery sooner than other phones. Granted this was an above-average use day (showing off to everyone and everyone).
Also there is hardly any Edge or wifi at college so, although I didnt realise it, half the time I was browsing over GPRS (I think thats how its done, please correct me if its wrong) and thats what was really slow, although usable for email.
Oh and IMAP ROCKS – got back and all my accounts are beautifully synced. Once I got over the fact that I could “delete” the mails without any worry and that gmail simply tags them differently and doesnt remove them from the server, it was incredible.
To Do list is a must. Battery is crap.
I think we need to start compiling some information on the iPhone for the UK market? What do you guys and gals think?
Cheers,
Mark
iPhoneDEV – COMING SOON : )
I am finding battery ok sufficient at present as my current workflow with a mobile/pda is not too taxing.
I use the my mobile infrequently Monday to friday – random checks of email through the day, adding contacts and mainly calendar dates (and to do’s when that arrives on the iPhone). I have always left my phone/pda connected to the laptop over night which has charged it since the advent of USB cables.
On the commute to work (beautiful frost over the New Forest this morning!) I have the option of the incar charger so no worries there.
On another topic: In my over-excitement I left the O2 store without a case!!! Ooooops. Any suggestions from those already with one would be good. Always preferred rubber/plastic to leather (ooh er missus)
Well I got this by email earlier to my dilemma about upgrading from 1.0.2:
So that will be me on 1.0.2 then
@Dunks – sorry haven’t even looked at cases yet, but I have a load on their way over to be reviewed!
@dunks – I got a cheap “in house” branded leather case form the carphone warehouse, does the job ok although i think it covers the light sensor so whenever I have it in the case the backlight is really low. But it has a plastic screen protector and it looks ok. Its even usable in the case but I try to avoid it.
Hey guys, don’t mind this just doing a quick test for Chris.
Darren – I feel completely at home in the geek community thank you very much. I lead a double life and no one knows about my Apple obsession – I guess this is like a gay person ‘coming out’ and discovering theyre not alone!!
Another interesting thing today was the perception of the iPhone amongst other staff at the school. There has obviously been a less than complimentary item on the news and people kept referring to the ‘true cost’ of the iphone and how it was so expensive at £900.
When I explored this with them, I began to realise the news item was obviously ’spinning’ the facts slightly for a more eye-catching headline.
Yes the phone costs £269.
Yes thats more than most people pay for any phone on a contract – in fact most phones on contract are free!
But, the only way I can see the cost being £900 is to add the cost of the phone to 18 months @ the basic tariff.
18 x £35 = £630 + £269 = £899
Yes that sounds a lot but wait a minute – I am actually saving money buying this phone.
My old contract was at £54 per month for an unlimited data plan with the Blackberry on an 24 month contract.
18 x £54 = £972
Therefore, by spending £269 and getting the cheaper monthly tariff – by the end of the 18 month period, I will have saved £73.
Or is my maths out?
I paid £269 for my iPod Touch but now I have iPhone I have the same thing for the same price but with phone included ( albeit a disappointing 8GB for my music ) The way I see it is that I have got a free phone!! The contract is something most people have anyway so shouldnt come into the equation. Im bored with people whinging about it to be honest. I love mine and thats all there is to it.
[quote comment="18605"] The contract is something most people have anyway so shouldnt come into the equation.[/quote]
Absolutely – we all pay contracts of some sort. Even if a phone comes free on a £20 a month contract – it’s still costing someone £360 over 18 months.
My answer to those people who questioned why I was willing to pay a premium by buying such an expensive phone was simple.
How many of the ‘free’ phones have a) such seamless sync capabilities, b) a true video iPod built in, c) such a good, intuitive UI.
It was also interesting to turn the question back on people by asking what MP3 player they owned and why. Of all 5 or so people I did that to, all owned an iPod – the reason ‘its the best one out there’. “did you consider a cheaper option?’ – answer ‘No!’. Enough said!
Dunks has pretty much nailed it: with any other phone do you get this kind of ease of use and functionality right off the shelf!? AND future flexibility in the form of an SDK.
]) and £35 is more than I would like to spend in a month.
I paid a tonne of cash for this phone (being a broke student [although a millionaire according to some
But do you know what? Its 100% worth it.
Today, for the first time, I had my digital life with me on the go. The experience was close to flawless, and that is worth the money.
@Maggie – exactly, well said
@All – thanks for all your contributions. I am off to Dubai tomorrow so will be interesting to see what they make of the iPhone.
This iPhone has basically set the platform and now it’s time to open the fold and see where mobile technology can really go!
Proud to be an owner of one of these devices. It’s early days and I am sure soon we will be able to do a lot of things with it. SDK as said is coming in 2008 so that will hopefully bring to an end the senseless need to Firmware modify or Jailbreak the device (Done at your own risk!)
Something worth a read here:
http://rdgaccess.com/iphone-elite/viewtopic.php?t=207&start=15
Wow, gotta re–think that forum idea with threads like this!
The idea of a forum is to pool all the information together for UK users and also provide some kind of platform for devs to release new apps and stuff.
@Mark – Sorry, should have clarified! Chris used to have a forum connected to his web site when it was still MyAppleStuff, but then he took it down due to inactivity. (I think?) Anyway, that’s why I was saying to maybe re-think the position and bring back the forums.
http://jailbreakme.com/1.1.2/
http://conceitedsoftware.com/iphone/site/112jb.html
FIRMWARE NEWS
================
A friend of mine at work just purchased his iPhone from an O2 store in Newcastle, same store as myself and Adam.
His firmware version shows as: 1.1.2 (3B48b) where as my Out of the Box (OTB) iPhone has: 1.1.2 (3B48a)
Does anyone know the specific differences in the ‘a’ and ‘b’ firmwares?
I’d be keen to see other peoples thoughts on this subject.
Interesting…….
I haven’t got a lcue what the differences between the two versions are but I am keen to hear any suggestions froms anyone. Specifically has anyone got links to the respective firmware versions both ‘a’ and ‘b’ I’m running ‘b’ at the moment since I attempted to jailbreak using the methods explained on the web(and failed
).
Adam
Adam,
have you tried the latest Jailbreak solution from my post earlier today?
Yeh that was the original method I used.
see notes below, this post got messed up :S
JAILBREAK 1.1.2 UPDATE NOTES 13/11/2007
===========================================
1. Yes the jailbreak method released for 1.1.2 works BUT…
2. After getting back to 1.1.2 (jailbroken) the following things are not working:
– EDGE
– Visual Voicemail does NOT work
3. Another issue is (which I find odd) when the phone is Jailbroken the network menu shows EDGE options but when not jailbroken the EDGE option is not there. Very weird!
Summary
———————
DO NOT UPDATE TO THIS LATEST JAILBREAK I’VE DID THE TESTING AND CRYING FOR YOU
Stick with the stock 1.1.2 for now. ‘a’ firmware is factory based and ‘b’ is what they are now pushing on iTunes.
‘a’ is also not in the Apple Firmware repository for the iPhone so that rules any chance of getting the ‘a’ firmware out!
Cheers,
Mark
If you follow all the latest Jailbreak techniques from my previous post and find yourself without EDGE and Visual Voicemail then you need to do the steps at this site:
http://code.google.com/p/iphone-elite/wiki/o2ukJailbreak
I’ve done this on my iPhone (1.1.2 O2 UK) and I can confirm after doing those steps and rebooting the EDGE / Visual Voicemail are now back and functional.
If anyone has any trouble hacking this let me know ad I will help you as much as I can.
Cheers,
Mark
RE: Cases etc.
For info, today purchases an ‘incase’ rubber surround style case for grip purposes and a ‘power support crystal screen protector’ (one of the films you lay over the screen).
I am happy with this for my pocket in the knowledge I won’t carry anything else in the pocket eg: keys etc.
When I need to put the phone in my rucsac or a bag I have a ‘Lowe alpine’ mini camera case – zip up, padded style – which I will use to protect it against knocks.
Warning: Not sure if Mark has had an issue with this but having transferred from O2 business to iPhone account, today received a bill for forthcoming months line rental and data plan for the old business plan. 5 different phone numbers later sat here on hold while they investigate. Luckily I have a copy of the emails sent & received to the iphonebusiness@O2.com email address, however I only received a ‘your transfer has been initiated’ type email and assumed once my old number started to work on the iPhone all was ok.
Oh no it wasn’t!! They haven’t disconnected the ‘billing’ aspect of my old account (???) so I am being charged. There is no-one I can phone, I have to email to sort problem.
Ouch that hurts, but somehow not surprised!
Update:
Ok, so I’ve discovered what the problem is. O2’s left foot has lost all communication and understanding of what it’s right foot is doing. Furthermore it believes there may be a middle foot but is not certain of that foots intentions. However, if I ring/email/fire an arrow with a message attached/resort to good old carrier pigeons someone else at O2 there are sure they will be able to help and be fully aware of the correct procedue, honest guv, swear on my mothers life.
By which I mean I have to do the following.
Email a set of technical instructions concerning ’smeDISE transfer to iPhoneDEPT’ and request backdating to a certain date when ‘client acivation’ occurred.
Does anyone else think this is something they should be doing, on my behalf as a valued customer or am I being a bit ‘precious’!
Good luck!!!
And thanks for bringing up the 100!!!!
AND – they should be doing it for sure!!!!!
In other iPhone news:
“Google has just released an integrated web application for iPhone and iPod touch. It offers you access to Google search, gmail, calendar, and reader applications in a single, convenient place. A recent Staff Pick, it’s one of the more than 450 news, games, weather, sports, and other web-based applications for iPhone and iPod touch you’ll find on our web apps page. Like information about designing, coding, optimizing, and submitting your own web application? Then visit our iPhone Dev Center.” – from Apple Hot News RSS
I saw that – but I don’t use any of them. Well gmail sure but via IMAP
The rest is all ‘fluff’ – not going to make me any more productive or help me on a day to day basis.
I had no issues myself moving from O2 Biz to iPhone… simply give them the iPhone temp number and the number to be ported! it’s that simple.
Cheers,
Mark
PS
work is being done on MMS app now for the iPhone, let’s hope A2DP is not too far behind it!!!!
@Mark: Exactly what I did, and thought all was fine until the bill for the old phone arrived!
Today I received this helpful message from iphonebusiness@O2.com:
Due to the volume of tarnsfer onto iPhone accounts. We can only request
the transfer of your mobile number from your existing account to your
iPhone account.
As it appears your mobile number has been transferred to iPhone and not
disconnected from your existing account I will be unable to offer any
further assistance.
Please call Customer Service on 0800 9777 337
Great, another new number to ring! here we go….
Excellent – when I call that number from my iPhone it tells me I have an online account, to ring the first number I tried yesterday and then disconnects me! Seems I have gone full circle.
Someone please check no sharp objects close to Dunks – this is sounding worse and worse!!!
Yesterday, I was in Waitrose department store. They have a decent range of Apple products there, I was next to a couple looking at the MacBook & MacBook pro range. I could tell that they were a bit confused so I asked them what they were looking for. The wife said it was for her. She’d bought an iPhone and wanted a laptop which would give her greater compatibility than her windows machine.
I thought it was interesting that in the iPhone, Apple has a product which its causing people to switch.
By the way, I told them to wait a few weeks, and explained Macworld to them.
the halo effect in full erm, effect :p. Good advice telling them to hold off till macworld I think that new MacBooks are pretty likely more so than an ultra portable.
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